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Outpatient, Admission and Health Records Clerk

NHS AfC: Band 2

Main area
NHS AfC: Band 2
37.5 Hours per week
Job ref
Wythenshawe site
£17,460 - £18,702 p.a. (pro rata)
Today at 23:59

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff.

We are responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services.

We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology, Cancer, Paediatrics, Women’s Services, Ophthalmology and Genomic Medicine.

Our vision is to improve the health and quality of life of our diverse population by building an organisation that:

  • Excels in quality, safety, patient experience, research, innovation and teaching
  • Attracts, develops and retains great people
  • Is recognised internationally as a leading healthcare provider

If you have previously applied for one of our posts and been unsuccessful please do not re-apply

Are you outgoing, friendly and have a positive outlook?  Do you want to work as part of a team providing excellent services for patients, carers and relatives?  Then this may just be the job you have been looking for!

Our Outpatient clinic Reception and Prep services are vital for patient care with over 500,000 patient visits per year.  Team members working in these service areas are usually the first point of contact for our patients and this sets the quality standard for their journey within the hospital.  Excellent customer service skills are, therefore, essential to provide our patients with the experience you would wish for yourself, your relatives and loved ones.  These are busy and challenging reception areas seeing sometimes hundreds of patients every day.

We have a number of exciting opportunities in our team and if you feel you can positively impact on the patient experience we want to hear from you.  Computer skills are required and the ability to communicate effectively with patients and other visitors.   You will preferably have some customer/patient facing experience in a busy environment and you will need to be adaptable and committed to an important role.  Full training for the whole range of duties is provided.  You will be supported and welcomed to the MFT family if you are successful. 

Our teams work on a rota system providing support at both ends of the day.  The hours you would be required to work are at the earliest 7am and the latest 6pm dependant on the vacancy and area of work, this will be fully discussed at interview.  Full time positions are based on a five day working week of 37.5 hours per week and part time hours are 16 which is worked over 2 full days.   You will also be asked to commit to working one Saturday in four once you are appropriately trained.

If you require any further information regarding any of these positions please contact Jane Hill or Ailish Nugent on 0161 291 5185

This advert will be removed once 50 applications have been received

We look forward to hearing from you. 

Positive about disabled peopleDisability confident employer

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Further details / informal visits contact

Ailish Nugent 0161 291 5285, Jane Hill 0161 291 5185

If you have problems applying, contact

0161 291 2338