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  • This post is only open to internal applicants.

Food Service Assistant

NHS AfC: Band 2

Main area
Band 2
NHS AfC: Band 2
Job ref
Manchester University Fountation Trust
£17,460 - 18,702 per annum (pro rata)
16/12/2018 23:59

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff.

We are responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services.

We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology Cancer, Paediatrics, Women’s Services, Ophthalmology and Genomic Medicine.

Our vision is to improve the health and quality of life of our diverse population by building an organisation that:

  • Excels in quality, safety, patient experience, research, innovation and teaching
  • Attracts, develops and retains great people
  • Is recognised internationally as a leading healthcare provider

Job Purpose

To work as a key member of the Ward Team to develop and maintain the patient environment. To provide a high quality helpful, courteous beverage and meal service, to meet the needs of patients. In addition carrying out cleaning and related duties as required in order to assist in the delivery of the hotel services.

Customer Care & Communication

  • To work as part of a team and communicate in a polite and positive manner with colleagues, Trust staff, patients and members of the public.
  • To deal initially with any customer complaints.
  • To demonstrate commitment to the department and the Trust.
  • To give guidance to new members of staff with regard to department/ward layout and daily routine



  • To assist in the preparation of all patient food services. To ensure that all food is prepared in a safe and hygienic manner at all times.


                  Main Tasks are-:-

  • The distribution of menu folders
  • Collect, wash, refill and distribute patient water jugs and glasses.
  • To assist with the production of all meals necessary for the provision of patient service
  • The regeneration of food in accordance with Food Hygiene Codes of Practice
  • To plate and assemble patient meals accurately on tray for presentation to the patient
  • Service of food to patients at designated times
  • Check temperature of foods and record prior to service to patients.
  • Ensure that any patient requiring a special diet is catered for.
  • Monitor and report wastage levels of patient meals
  • The preparation and service of hot and cold beverages at designated times throughout the day.
  • Prepare and serve a range of snack to patients between meals or on an ad-hoc basis as instructed by nursing staff.
  • The collection of cutlery and crockery following the patient meal
  • The washing up of all crockery and cutlery items and storage of such items at ward level.
  • Adherence to all legislation and policies relating to patient meal service.
  • Maintain ward kitchens and equipment in a clean and hygienic manner.
  • Ensure that ward issues are maintained to the agreed level.
  • Ensure stock control and rotation procedures are maintained.
  • Conduct meal service by attractive presentation adhering to any specific request


  • To deliver a full cleaning service towards within the hospital in accordance with Work Schedules and activity within the area, using own initiative to plan workload.

Main Tasks are: -

  • Empty and dispose of all household waste in accordance with the Trust’s Infection Control and Waste Disposal Policies.
  • Carry out general cleaning tasks i.e. damp dusting of all furniture, fixtures, fittings, skirting’s and interior glass doors.
  • Carry out high dusting of walls, ledges, perimeter fittings and paintwork.
  • Clean all sanitary fittings and fixtures.
  • Supply and replenish consumables i.e. paper towels, toilet rolls, soap etc.
  • Clean and maintain floor areas/surfaces using the appropriate equipment.
  • Remove and re-hang shower curtains.
  • Clean the kitchen, fixtures and appliances.
  • Clean and maintain Cleaning Store and equipment.
  • Respond to any specialist cleaning procedure, adhering to Infection Control Guidelines.



      Other Duties

  • Report any mechanical defects, pest sightings or building/environment faults to a supervisor.
  • Collect and return keys after securing door, windows and exits.
  • Maintain appropriate levels of chemicals and equipment in area of work.
  • Regularly check machinery and equipment, changing filters when necessary and reporting faults as required.


The post holder will operate at all times to high standards of probity. This will include: -

  • Complying with Health & Safety Regulations and COSHH.
  • Complying with HACCP procedures at all times
  • Complying fully with all Trust policies and procedures
  • Complying with all current Hygiene Regulations.
  • Complying with the Data Protection Act. (Patient confidentiality)
  • Complying with all Company, Trust and department procedures, regarding wastage.


Job Description is currently under review and there may be some additional duties added in the near future

Positive about disabled peopleDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Further details / informal visits contact

If you have problems applying, contact

Cobbett House
0161 276 6198