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CSS Complaints and Patient Experience Officer

Band 5

Main area
Complaints and patient experience
Band 5
37.5 hours per week
Job ref
Oxford Rd Campus
£23,023 - £29,608 per annum
19/08/2018 23:59

An exciting opportunity has arisen for an experienced nurse, allied health professional or administration staff with a background in patient experience to join our Managed Clinical Service Quality and Safety team as the Patient Experience and Complaints Officer. You will have the opportunity to work with diverse teams across all MFT sites to support work streams to improve quality and safety across the MCS.

Key aspects of this role include supporting the Quality and Safety Lead in the in the management complaints and development of work streams that improve the experience for patients, staff and visitors across CSS. Other aspects include development of patient and staff experience projects such as ‘What matters to me’ and supporting Trust strategies such as the Quality Strategy, Equality diversity and inclusion , Transformation, Health and Safety and Patient Experience .

Interested applicants should have knowledge of patient experience projects and a proven interest in quality improvement. Additionally, knowledge of the NHS complaints process is desired.







Positive about disabled peopleDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Further details / informal visits contact

Donna Egan

0161 701 0107

If you have problems applying, contact

0161 276 6196