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Consultant Clerical Co-ordinator

Band 3

Main area
N/A
Grade
Band 3
Contract
Permanent
Hours
37.5 hours per week
Job ref
349-REH-0433
Site
REH
Town
Manchester
Salary
£17,787 - £20,448 per annum
Closing
28/09/2018 23:59

The Manchester Royal Eye Hospital is one of the largest teaching hospitals in Europe. It has a large Outpatients Department which provides an extensive range of services both to adults and children, seeing over 40,000 new patients per year. You will be part of an experienced multi-disciplinary team who are committed to providing the highest quality service and care to our patients, their carer's and visitors.  Supported by an exceptional clinical team of colleagues who work at the forefront of development and innovation, we’re consistently looking at ways of improving current working practices too. Indeed, as an ever changing and adapting hospital, the future is never planned out as we consistently embrace change and new developments.

Right now, we are looking for a Clinical Activity Coordinator to join our Clinical Activity team.  The Clinical Activity team are responsible for the careful planning and booking of patient activity for clinic appointments.  The team use knowledge of local and national waiting list regulations to effectively prioritise competing pressures which include availability of the patient to attend, clinical staff, physical space as well as a patient’s clinical need.  The skills required of our team members is to efficiently synchronise and balance patient needs with hospital resources to book patient activity in advance as well as to react to very short notice changes.

 

The successful candidate will be someone who’s not afraid of change. In fact, we want someone who truly embraces change and innovation and wants to join a diverse team in a busy but rewarding department where they can work both independently and as part of the multi-disciplinary team.

Organisation is a key attribute of professionals within this team as they facilitate the smooth running of clinics activity through the effective booking of patients.   Team members are also very often the first point of contact from the hospital to the patient, thus exceptional customer service skills are essential to ensure that the patient journey is a positive experience.

 

We are looking for people with previous experience in a customer focused environment and ideally with a working knowledge of an NHS environment, along with its partner organisations. The candidate must be highly motivated and be able to remain calm under pressure as the work will be challenging but extremely varied too. 

All training required to undertake the post will be provided, in addition to support for your personal and professional development. And, as well as encouraging your progression, via our appraisal process you'll also have the opportunity to access any relevant training.


This role will require you to work over 5 days, working core hours between 9am and 5pm Monday to Friday (variations on start and finish times may be considered). However a degree of flexibility may be required in your approach to working hours.

Positive about disabled peopleDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Apply online now

Further details / informal visits contact

Miss Janet Tiernan

Outpatients Services Manager

Direct contact number 0161 701 4711

If you have problems applying, contact

Human Resources Recruitment Department
Central Manchester NHS Foundation Trust
Trust Headquarters
Cobbett House
Manchester
M13 9WL
Telephone
0161 276 4987